FAQ
Currently we only have distribution set up to fulfill orders shipped within the USA.
Most orders take 3-7 business days to arrive. Delivery details will be provided in your confirmation email.
Orders ship via UPS，USPS and other carriers available.Tracking numbers will be provided in your shipping confirmation email.
Returns are accepted for 30 days from the purchase date according to our refund policy. Just email us directly and we’ll take you through the process. service@weknife.com
Sorry, we do not currently offer product customization.
Please consult our website under the Information button to find a dealer. Or here's the direct link:
Military and law enforcement personnel are eligible for a 20% discount off the manufacturer's suggested retail price (MSRP) . To take advantage of this discount, please follow the link: https://www.civivi.com/pages/govx-id-military-discount
*The best way to keep a knife clean is to wipe it down after every use, but for the less-diligent, periodic cleanings will suffice.
*Q-tip, toothbrush, and toothpicks are particularly good at removing grime, paying particular attention to the pivot and handle.
*Use warm water and mild dish soap to thoroughly wash the knife, please keep the knife dry with a rag or better tools.
*Once it's clean and dry, it's suggested to maintain the blade by wiping some Anti Rust Oil.
Note: Don’t take apart your knife — it might void the manufacturer’s warranty.
The bit sizes of tool used on most CIVIVI knives are T6 or T8.
T6 fits most of the pocket clip screws.
T8 fits most of the pivot screws as well as the screw on handle.
....
According to the latest information from supplier, the base materials of the Damascus is compound by 10Cr15CoMoV and 9Cr18MoV.
You may order the spare parts by sending us an email, which should include "knife name + exact model number + exact parts + quantity". A picture attached will be much appreciated.
For example, Elementum C907A torx pivot screw 1pc. / Elementum C907A torx dome head pocket clip screw 2pc.
If it's a brand new knife, it's suggested to contact the dealers to get it returned or replacement directly.
Please describe the issue of your knife by sending us email, a picture or video attached will help solve your problem smoother.
service@weknife.com
1. Each new knife will be enclosed 2pcs stickers, you can get the stickers by purchasing our knives.
2.Stickers will be given out as free gifts during the knife Exhibitions that we join. If you're there, welcome to pick some from our booth during the shows.
3. We are happy to send you free stickers if you are willing to pay for the shipping fee to get from our factory.
Please contact service e-mail below:
service@civivi.com
It's a sleek minimalist prybar multitool, compact enough to fit easily on your keys via the lanyard hole.
The pry bar section works well for light wedging, and for use as a light package opener,
and the tool itself also includes a bottle opener, wire stripper, and a flathead screwdriver for your convenience.
The micarta is made of thermo-setting resins combined with layers of cloth pressed under high pressure and heat. When the cloth on the surface get dry, it will become white.
WE factory added some oil to the micarta to make it have a dark color, but after carried some days, it will become white again when the oil gets dry, especially the side which contact your clothes more often will get dry more quickly, which is a normal phenomenon.
Also the micarta is not U.V. stable and will change color over time. They will change color as they age, so please do not expect what you may have ordered in the past to match exactly what you receive today as it will vary and this is is simply the nature of the material.
While the surface becomes white, it's suggested to soak it with oil.
CIVIVI Knife warrants that knives will be free from defects in material and workmanship to the original owner for the life of the product.
You are welcome to create an account on our website to earn points and save for your next order.
More questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.